Updated October 13, 2026 · Published by WKA Advocates
Supplier claims depend on proof of the order, agreed price and delivery. Keep purchase orders, dispatch records and signed delivery notes together. If goods were returned or rejected, preserve the details of the complaint and check the contract's inspection and acceptance terms before finalising the debt schedule.
What Matters in Supplier debt recovery
A customer may dispute quantity, quality or timing rather than deny the whole account. Separate undisputed invoices from contested items and evaluate any credit notes or set-off. A targeted demand supported by delivery evidence can be more persuasive than a general ledger balance. Future supplies should be reviewed carefully while an overdue account remains unresolved.
Practical Preparation Checklist
Match every invoice to delivery and acceptance evidence.
Account for returns, shortages and credit notes.
Review credit limits and future supply terms while pursuing recovery.
Evaluate the Evidence and Recovery Route
Bring a reconciled balance that distinguishes the principal, agreed interest, payments and any disputed items. The chronology should explain when payment became due and what happened after default. Correct debtor identification is essential: a company, trading name and individual representative may have different legal positions.
Consider the contract’s notice and dispute terms alongside any existing proceedings. An advocate can assess the appropriate forum, limitation concerns and whether a demand, settlement or claim is proportionate. Do not assume that silence proves liability or that a payment promise guarantees collection.
Plan for Payment, Not Only a Claim
Compare the expected recovery with the time, fees and practical enforcement risks. If payment is offered, record the terms clearly and credit all amounts received. If proceedings become necessary, maintain complete evidence and service records. After judgment, check the decree and any stay before considering lawful execution.
Common Question
Should disputed and undisputed invoices be combined?
They can be shown on one schedule, but the disputed items should be identified clearly. This helps assess the claim and avoids overstating what the customer admits.
General information for Kenyan debt recovery. The correct advice depends on the agreement, evidence, current law and circumstances. Updated 13 October 2026.
